Privacy Policy
Last Updated: October 2026
En Touch Counseling (“En Touch Counseling,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how information may be collected, used, and shared when you visit our website, submit a form, subscribe to our communications, or otherwise interact with our website.
This Privacy Policy applies to information collected through the En Touch Counseling website. It does not replace our Notice of Privacy Practices or describe all practices related to protected health information (“PHI”) obtained in connection with counseling or other clinical services.
Information We Collect/Information You Provide to Us
We may collect personal information that you voluntarily provide through our website, including when you:
Submit a contact or appointment request form
Contact En Touch Counseling
Subscribe to email communications
Request information about our services
Otherwise communicate with us through the website
Depending on how you interact with the website, this information may include your name, email address, telephone number, and other information you choose to provide.
Please do not submit detailed medical information, diagnoses, treatment information, mental health history, or other sensitive or confidential information through general website forms or standard email.
Submitting a website inquiry does not establish a therapist-client relationship with En Touch Counseling.
Information Collected Automatically
When you visit our website, certain information may be collected automatically through Squarespace, Google Analytics, cookies, and similar technologies.
This information may include:
Internet Protocol (IP) address
Browser type
Device type
Operating system
Pages visited
Date and time of your visit
Referring website or source
General geographic information
Interactions with pages and website features
Other technical information about how visitors use our website
We use this information to understand how visitors interact with our website, maintain and improve website performance, identify technical issues, and better understand how people find and use our services.
How We Use Your Information
We may use information collected through our website to:
Respond to questions and inquiries
Respond to requests for information about counseling services
Follow up regarding appointment inquiries
Communicate with prospective and current clients
Send email communications when you have elected to receive them
Operate, maintain, and improve our website
Understand website traffic and usage
Protect the security and integrity of our website
Comply with applicable legal requirements
We do not sell or rent your personal information.
Contact Forms and Sensitive Information
Our website provides forms that allow visitors to contact En Touch Counseling and inquire about services.
These general website forms are not intended for detailed medical, mental health, or other sensitive clinical information. Please limit the information you provide through website forms to what is reasonably necessary for us to respond to your inquiry.
Current clients should use the appropriate secure client portal or another communication method provided by their clinician when communicating confidential clinical information.
Website contact forms should not be used for emergencies or urgent mental health needs.
If you are experiencing a medical or mental health emergency, call 911 or go to the nearest emergency room. If you or someone you know is experiencing a suicidal, mental health, or substance use crisis, you may also call or text 988 to reach the 988 Suicide & Crisis Lifeline.
Protected Health Information and HIPAA
En Touch Counseling is a mental health practice, and certain information obtained in connection with providing healthcare services may constitute protected health information under the Health Insurance Portability and Accountability Act (“HIPAA”) and other applicable laws.
This website Privacy Policy primarily describes information collected through our public website. It is separate from the privacy practices that apply to protected health information created, received, maintained, or transmitted as part of your clinical care.
Our use and disclosure of protected health information is governed by our Notice of Privacy Practices, applicable law, and our professional obligations.
Clients may be provided access to secure systems, including TherapyMate and/or TheraNest, for certain client and clinical functions. Information provided through those systems may be subject to additional privacy and security protections and the applicable privacy practices of En Touch Counseling and its service providers.
Please refer to our Notice of Privacy Practices for additional information regarding your rights related to protected health information.
Cookies and Similar Technologies
Our website is hosted through Squarespace. Squarespace and services integrated with our website may use cookies and similar technologies.
Cookies are small files stored on your device that help websites function properly and may provide information about how visitors interact with a website.
Our website may use:
Essential cookies to provide necessary website functionality and security.
Analytics and performance cookies to help us understand how visitors use our website and improve its performance.
Third-party cookies or similar technologies that may be associated with services or content embedded into our website.
Depending on your browser and the options available on our website, you may be able to limit or disable certain cookies. Disabling cookies may affect the functionality of some portions of the website.
Google Analytics
We use Google Analytics to better understand how visitors find and interact with our website.
Google Analytics may collect information about your device, browser, approximate location, pages visited, time spent on the website, referral source, and other website usage information.
We use this information in aggregate to evaluate website performance, understand visitor behavior, and improve our website and services.
Google's collection and use of information is governed by Google's own privacy practices.
Email Marketing
En Touch Counseling may use Flodesk to manage email communications and marketing.
If you voluntarily subscribe to our email list, we may collect information such as your name and email address for the purpose of sending updates, educational information, practice news, resources, or other communications.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.
Unsubscribing from